You are viewing documentation for RT 4.4.6, which is end-of-life and no longer supported. The current release is 6.0.4 (view the current version of this page).
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
Locale and sorting behavior (order by) -------------------------------------- The sorting behavior in the PostgreSQL database, and therefore in RT, can change depending on the locale settings. RT is commonly run with locales like en_US.UTF-8, en_GB.UTF-8, etc., which will process sort order in a case-insensitive way. Other locales, like C.UTF-8, are case sensitive. If you see unexpected sort order in RT, either after an initial installation or after an upgrade, confirm that the locale is set correctly. More information: https://www.postgresql.org/docs/12/locale.html