You are viewing documentation for RTIR 4.0.0, which is end-of-life and no longer supported. The current release is 6.0.4 (view the current version of this page).
RTIR supports upgrading from all older versions. See the README for instructions or contact us for assistance.
RTIR supports upgrading from all older versions. See the README for instructions or contact us for assistance.
IsApplicable
This condition is very close to conditions in RT::Action::AutoOpen.
Main difference is that IRs are not activated until they are linked to an Incident.
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