Documentation
</> Developer Portal
You are viewing documentation for RT 4.4.2, which is end-of-life and no longer supported. The current release is 6.0.4 (view the current version of this page).
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
RT 4.4.2 — Documentation

Everything you need to run, use, and upgrade RT

Search or browse the docs for everyone who uses, administers, and upgrades Request Tracker.

Press Enter to search
Popular:Working with RTRT ConfigurationEmail managementQuery BuilderUPGRADING-4.4Dashboards
01For everyday usersUsing RTTickets, dashboards, search, reminders — the basics of daily work in RT.Start with Working with RT →02Install, configure & operateAdministratorsStand up RT, connect email and authentication, keep it secure and healthy.Start with the install README →03Moving to a new versionUpgradingUpgrade guides by version, release changes, and pre-flight checks.Start with UPGRADING-4.4 →

All documentation

Install & Upgrade 17

READMEREADME.OracleRT ConfigUPGRADING-4.4UPGRADING-4.2UPGRADING-4.0UPGRADING-3.8UPGRADING-3.6UPGRADING-3.4UPGRADING-3.2UPGRADING-3.0UPGRADING-2.0UPGRADING.mysqlWeb deploymentconfigure optionsUpgrade/Upgrade-slaFull text indexing

Using RT 10

AssetsChartsDashboardsGlossaryQuery builderRemindersReporting/FeedsSubscriptions feedsTicket metadataFormat-strings

Administration 5

AuthenticationFull text indexingSecurityAutomating RTInitialdata

Customizing RT 12

Customizing/ApprovalsCustomizing/Articles introductionCustomizing/Assets/TutorialCustomizing/LifecyclesCustomizing/Scrip conditions and actionCustomizing/Search result columnsCustomizing/SlaCustomizing/Styling rtCustomizing/TemplatesCustomizing/Timezones in chartsExtensionsFormat-strings

Command-line Utilities 1

rt

Other 8

RT::Report::Tickets::EntryRT::SharedSettingRT::SharedSettingsbackupsdashboards_reportingrt-apachert-attributes-editorrt-static-docs

Get help & connect

ForumCommunity WikiGitHubBlogCommercial Support