You are viewing documentation for RT 4.4.2, which is end-of-life and no longer supported. The current release is 6.0.4 (view the current version of this page).
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
UPGRADING FROM 3.0.0 AND EARLIER
Installation
We recommend you move your existing /opt/rt3 tree completely out of the way before installing the new version of RT, to make sure that you don't inadvertently leave old files hanging around.
Rights changes
Now, if you want RT to automatically create new users upon ticket submission, you MUST grant 'Everyone' the right to create tickets. Granting this right only to "Unprivileged Users" is now insufficient.
Web server configuration
The configuration for RT's web interface has changed. Please refer to docs/web_deployment.pod for instructions.
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