You are viewing documentation for RT 4.4.2, which is end-of-life and no longer supported. The current release is 6.0.4 (view the current version of this page).
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
NAME
upgrade-sla - upgrade SLA extension installs to core SLA feature
SYNOPSIS
# Run upgrade after upgrading RT to 4.4.x
upgrade-sla
upgrade-sla --verbose # see more output while running the upgradeDESCRIPTION
This upgrade script examines data from RTs that previously used RT::Extension::SLA and migrates the data to the configuration required for core SLA functionality. This includes moving SLA values from the SLA custom field to the core RT field and enabling the SLA feature for queues that appear to have it configured. Some old scrips, actions, and conditions are also cleaned up.