You are viewing documentation for RT 4.4.2, which is end-of-life and no longer supported. The current release is 6.0.4 (view the current version of this page).
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
RT supports upgrading from all older versions. See the README for instructions or contact us for assistance.
UPGRADING FROM 3.2.0 AND EARLIER
There have been a number of rights changes. Now, if you want any user to be able to access the Admin tools (a.k.a. the Configuration tab), you must grant that user the "ShowConfigTab" right. Making the user a privileged user is no longer sufficient.
"SuperUser" users are no longer automatically added to the list of users who can own tickets in a queue. You now need to explicitly give them the "OwnTicket" right.
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